SmallBizGenius Analysis
Flowersfast receives mixed reviews, with customers praising the speed and ease of ordering but often disappointed with the final product's resemblance to the online images. Customer service responsiveness is a highlight when issues arise, though inconsistent delivery and product quality are recurring concerns.
Category Breakdown
Scores based on analysis of 82 recent reviews
Delivery Issues
5.5/10Delivery problems are a recurring theme, with some orders arriving late, at the wrong address, or not at all. Some reviewers reported orders not being delivered on time for funerals, causing significant disappointment.
20 reviews mention thisProduct Accuracy
4.5/10Many customers report that the delivered flowers or plants did not match the online images in terms of arrangement, flower type, or container. For example, one reviewer said, "Flowers delivered were not even close to the item pictured, poor quality , poor recreation of intended floral arrangement."
25 reviews mention thisCustomer Service
8.5/10Customer service is frequently praised for being responsive and helpful in resolving issues. Reviewers often mention receiving refunds or discounts when problems occurred, as one customer noted, "I contacted customer service and received a refund for the chocolates. They were very friendly and quick to reply."
18 reviews mention thisTimeliness
7.0/10Many reviewers appreciate the fast delivery service, with orders often arriving on time as promised. Several customers specifically mention the convenience of next-day delivery.
15 reviews mention thisQuality of Flowers
6.0/10The quality of the flowers receives mixed feedback, with some customers describing them as beautiful and fresh, while others complain about wilting or dying flowers shortly after delivery. One reviewer noted, "Flowers were beautiful , just as pictured. Delivered on time.", while another said, "I was very disappointed in the flowers. They were dying within three days."
12 reviews mention thisPros & Cons
What Customers Love
"I contacted customer service and received a refund for the chocolates. They were very friendly and quick to reply."
"Delivered on time as promised"
"The ordering process online was very simple !"
"Flowers were beautiful , just as pictured."
"Excellent communication, The picture of the flowers that were being sent matched what was received.Thank-you!"
Common Complaints
"Flowers delivered were not even close to the item pictured, poor quality , poor recreation of intended floral arrangement."
"Order was not delivered on time for funeral and the intended family did not receive plant."
"I was very disappointed in the flowers. They were dying within three days"
"Second i selected the option to send similar flowers when they weren't available, but you sent a totally different bouquet.. With different flowers and different colors."
"Then two days before the event they e-mail to say they cannot find anyone to fulfil the order and so are cancelling it"
Common Questions About Flowersfast
Answers derived from customer review patterns
Is Flowersfast legit and trustworthy?
Flowersfast is a legitimate online flower delivery service, but its reliability is questionable. While many customers receive their orders on time and appreciate the convenience, a significant number report issues with the delivered product not matching the online images or with delivery problems. The company's customer service is generally responsive and offers refunds or discounts when issues arise, but the inconsistency in product quality and delivery makes it a risky choice for important occasions. Customers should manage their expectations and be prepared for potential discrepancies between the ordered and delivered arrangements.
Based on 45 reviewsDoes Flowersfast have good customer service?
Flowersfast's customer service is generally well-regarded, with many reviewers praising its responsiveness and willingness to resolve issues. Customers who experienced problems with their orders, such as missing items or late deliveries, often mention receiving prompt refunds or discounts. The customer service team is also noted for being friendly and helpful in addressing concerns. However, the need to contact customer service frequently due to order issues suggests underlying problems with the company's fulfillment process.
Based on 18 reviewsIs Flowersfast worth it for small business?
Flowersfast's worth for small businesses depends on their specific needs and priorities. If a business requires a simple, convenient way to send flowers without strict requirements for arrangement accuracy, Flowersfast might be a viable option. However, businesses needing guaranteed quality, specific floral arrangements, or reliable delivery for important client gifts or events should consider alternative services with more consistent track records. The risk of receiving a substandard or incorrect arrangement might outweigh the convenience factor for businesses seeking to make a positive impression.
Based on 10 reviewsWhat is Flowersfast's return policy like?
Flowersfast doesn't have a clearly defined "return policy" in the traditional sense, but they do offer refunds or discounts when customers are dissatisfied with their orders. If the delivered flowers don't match the online images, arrive late, or are of poor quality, customers can contact customer service to request a refund or other form of compensation. The company's willingness to provide refunds is frequently mentioned in reviews, suggesting a commitment to customer satisfaction even when issues arise.
Based on 8 reviewsWhy are Flowersfast orders sometimes cancelled?
Some Flowersfast orders are cancelled because the company is unable to find a local florist to fulfill the order in the recipient's area. This issue seems to be more prevalent for deliveries to certain locations or during peak seasons when florists are busy. Customers who experience order cancellations typically receive an email notification and a refund, but the last-minute cancellation can be frustrating, especially when the flowers were intended for a special occasion.
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